Privacy Policy
Last updated: January 2025
Information We Collect
When you use our services, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and mailing address
- Property Information: Property address, type, condition, features, and estimated values
- Financial Information: Mortgage balance, asking price, and ownership status
- Usage Data: How you interact with our website, including pages visited and time spent
- Device Information: Browser type, IP address, and device identifiers
How We Use Your Information
We use the information we collect to:
- Provide property valuations and cash offer estimates
- Contact you regarding your property submission
- Process and complete property transactions
- Send you updates, newsletters, and marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
TCPA Compliance & Communication Consent
Important Notice
By providing your phone number and opting in to receive communications, you consent to receive calls and text messages from Rock Solid Redevelopment, including automated calls and texts, at the phone number you provided.
In compliance with the Telephone Consumer Protection Act (TCPA):
- We will only contact you via phone or SMS if you have provided explicit consent
- Message frequency varies based on your property submission and transaction status
- Message and data rates may apply
- You may opt out at any time by replying STOP to any text message
- You may request to be placed on our do-not-call list by contacting us
- Consent is not a condition of purchasing any goods or services
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who help us operate our business (title companies, inspectors, etc.)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent for phone and SMS communications
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us understand how you use our site and enable certain features. You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Property submission data is typically retained for 7 years for legal and business purposes.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Rock Solid Redevelopment
Email: [email protected]
Phone: (682) 243-3406
To opt out of SMS: Reply STOP to any message
To opt out of calls: Call us or email with "Do Not Call" in the subject
